Getting Hosed: Owners Complain About Inflated Water Bills
Lake Michigan is seemingly overflowing with God’s gift—fresh rain water. However, hundreds of North Side Chicago homeowners are drowning in thousands of dollars of water-bill debt.
Take the sad case of Lincoln Park homeowner Charles T. Wehland, who recently was hit with a tsunami-sized water bill of $6,913, up from his normal bill of $232. That is a bill for two months of combined water, sewer and garbage service. The charge was for using a whopping 613,000 gallons of water—more than 30 times his normal usage—for his single-family home.
“Everything is the same,” Wehland told WGN News. “It’s not like we hear running water or anything like that.”
The City of Chicago Water Department told Wehland he had two choices: pay the bill, or set up a payment plan. However, the city did offer to send a worker to check the water meter. If the bill is incorrect, his account would be credited, the city said.
“I don’t want 30 months of credit,” Wehland said. “That’s what I would end up getting because they wouldn’t refund my overpayment.”
A North Side condominium building saw the water bill jump from a monthly average of about $800 to $10,000, WGN News also reported. The city told the owners that the spike likely was caused by a leak. But no leaks were found, and no plumbing repairs were made.
The following month, the bill dropped back to $800. Because leaks don’t repair themselves, the building’s residents suspect it was a meter malfunction. But the city told them to pay up anyway.
An investigation by the Home Front column found the following unbelievable saga of red-tape, waste and bureaucratic bungling.
A veteran North Side real estate investor was shocked last August when he received an $843 bill for water, sewer and garbage service at his four-flat apartment in North Lincoln Square. For the previous three billing cycles the charges ranged from $419 to $462. So, the bill had doubled. The wise investor knew something was wrong.
The water bill for his 4-flat in Old Town typically averaged about $165 for a two-month billing cycle, while the bill for an associate’s Lincoln Park six-flat runs about $300. The average two-month bill for the investor’s four-flat in Logan Square is $287.
First, the investor brought in a veteran union plumber, to check for toilet leaks, the usual culprit in a building with high water bills. All the toilets in the building were tested, and mechanically rebuilt. Every faucet was checked for drips. Basements were inspected for water leaks. The plumber’s bill was several hundred dollars. No leaks were found.
Second, the investor called the City of Chicago Water Department and requested a consumption report. On request, Badger Meter Inc., the company that provides computerized water meters for all properties in the city, will provide a free “Orion Meter Reading Profile.”
The profile showed that there was a water surge at the property pushing consumption to a peak of 13,180 gallons in the week of April 15, 2022 from the typical average usage of 4,000 to 5,000 gallons per week. Earlier last year, there were four other “water surges” in the building, ranging from 8,120 gallons to 11,150 gallons per week.
However, the usage always dropped back to the 4,000-to-5,000-gallon weekly average. The owner wondered if each of his renters were taking five showers per day or running a hotel for homeless people on weekends?
Hoping to solve this mystery wrapped in an enigma, the owner requested that a skilled Water Department technician come out to the North Lincoln Square building to test the meter.
On September 6, 2022, the two-person technician team determined that the meter was faulty and it was replaced with a new model. The job took two hours. The technician advised the owner to request a “follow-up consumption report” and meter test. With the two-month bill still bouncing between $466 to $522 after the meter was replaced, that sounded like a good idea.
A credit was never issued for the excessive readings on the faulty meter. Still receiving water bills that seemed excessively high, the investor called the City of Chicago’s Department of Finance Utility Billing Division hoping for relief.
While waiting on hold, a business-like billing advocate named Joyce reviewed his account back to December of 2022.
The owner was tersely told: “A water leak is your problem. You need to hire a special licensed contractor who is equipped with a water-leak machine and a camera to search for ground water leaks.”
However, the investor’s union plumber said: “That sounds like a bunch of baloney, because the meter tells all if it is spinning.” The unnecessary camera scope alone would cost another $500.
Totally befuddled, and sensing that he was on an endless voyage of Ulysses, the owner decided to try recalling a veteran Water Department technician direct.
“We can come out and conduct a Data Profile to see if you still have continuously running meter,” said the chief technician in the Water Department’s downtown office. “We are here to help you.”
However, the chief technician could not explain why the owner was experiencing strange “water surges” in his building that resembled a roller-coaster ride on the Dow Jones stock charting average.
“Technology has changed,” the chief technician said. “In the old days, before the Water Department upgraded to computerized meters, the city had more than 100 workers reading meters manually.”
The owner was advised to call the city’s Customer Service Department and make an appointment for a Water Usage Data Profile. “There could be miscommunication between the meter and the computerized reader.”
In summation, “what we have here is failure to communicate,” as actor Strother Martin would say in the movie, “Cool Hand Luke.”